Shipping policy
Last updated: 24 October 2026
Where we deliver
We currently deliver to addresses in the United Kingdom only. We do not ship outside the UK.
Delivery costs
| Order value | Delivery |
|---|---|
| Under £50 | £3.50 tracked delivery |
| £50 and over | Free tracked delivery |
The delivery cost is shown at checkout before you pay. All prices include VAT.
Dispatch and delivery times
- Orders placed before 1pm, Monday to Friday, are dispatched within 1–2 working days.
- Orders placed after 1pm, at weekends or on bank holidays are processed from the next working day.
- Once dispatched, UK delivery usually takes 1–4 working days.
Delivery times are estimates and are not guaranteed. If an item is out of stock or on pre-order, we will tell you the expected dispatch date before your order is processed.
Tracking
Every order is sent by tracked courier. You will receive a dispatch email with your tracking details once your order leaves us.
Large and heavy items
Larger equipment, such as oxygen concentrators, EWOT systems, hypoxic generators, PEMF systems and full-body red light panels, may be delivered by a two-person or pallet service and may need a signature. We may contact you to arrange a delivery day. Please check that the item will fit through your doorways before ordering.
On delivery
Please check your order when it arrives. If anything is damaged, faulty or missing, contact us within 48 hours at info@healthathomeuk.com or on 01505 801313, with photos of the packaging and item, so we can put it right. Please keep all original packaging until the issue is resolved.
Missed or delayed deliveries
If you are not in, the courier will leave a card or follow their redelivery process. If your parcel has not arrived within 5 working days of dispatch, please contact us and we will investigate with the courier.
Returns
For returns, see our Refund Policy.
Contact us
Health Hub QV Ltd T/A Health At Home UK
Email: info@healthathomeuk.com
Phone: 01505 801313